Privacy Policy
Last updated: January 2026
1. Information We Collect
When you shop with HanaHerbal or create an account, we may collect the following personal information: your name, email address, phone number, and delivery address. If you place an order, we also collect payment information such as card details or UPI identifiers, which are processed securely through our payment partners.
We also automatically collect certain information about your browsing behaviour on our website — including pages visited, products viewed, time spent on each page, and device or browser details — to help us understand how customers use our platform and improve the overall experience.
2. How We Use Your Information
The information we collect is used primarily to process and fulfil your orders, send order confirmations and shipping updates, and provide responsive customer support when you reach out to us.
With your consent, we may also use your email address and phone number to send you promotional offers, product launches, and personalised recommendations. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
We use aggregated and anonymised data to analyse trends, improve our website, refine our product range, and make our services better for all customers.
3. Information Sharing
HanaHerbal does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is yours, and we treat it with respect.
We share only the minimum necessary data with trusted service providers who help us operate our business — specifically our delivery and logistics partners (to ship your orders) and our payment processors (to securely handle transactions). These partners are bound by strict data protection obligations and are not permitted to use your data for any other purpose.
4. Cookies
We use cookies — small text files stored in your browser — to enhance your shopping experience on HanaHerbal.in. Cookies allow us to remember items in your cart between visits, save your preferences (such as language or location), and understand how visitors navigate our website through analytics tools.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website, such as your shopping cart or saved preferences.
5. Data Security
We take the security of your personal information seriously. HanaHerbal employs industry-standard encryption (SSL/TLS) to protect data transmitted between your browser and our servers. Sensitive data such as payment details is handled exclusively by certified, PCI-DSS compliant payment processors and is never stored on our own servers.
Our secure servers and internal systems are regularly reviewed and updated to guard against unauthorised access, disclosure, or misuse of your data.
6. Your Rights
You have the right to access the personal data we hold about you, request corrections if any information is inaccurate, or ask us to delete your data entirely. You may also object to or restrict certain types of processing, such as marketing communications.
To exercise any of these rights, please email us at enquiry@hanaherbal.in. We will respond to your request within a reasonable timeframe, typically within 7–10 business days.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please do not hesitate to get in touch with us:
Email: enquiry@hanaherbal.in
Phone: +91 9159305599